We hope that the following will answer some of the questions you have about our various projects.  If you have a particular question that we haven’t answered though, do please get in touch.  We’re here to help.

How do I book onto a Green Volunteers or Green Angels project?
To book, please complete a booking form on the back of a programme or on the website. Please send along with a cheque made payable to The Green Team. We aim to confirm your booking by email within 10 days of receiving it.

I’ve been told the project is fully booked, how do I find out if I can go on the project?
If a project is fully booked you will be put on the waiting list. We will contact you as soon as a place becomes available so you should keep the date free. If you do not wish to be kept on the waiting list, please contact the Green Team to cancel your place.

Which Awards can I work towards with the Green Team?
Many of our participants are working towards Awards including Duke of Edinburgh (skill or volunteering sections) and the John Muir Award. Sometimes participants are working towards the Saltire Award, Youth Achievement Award or part of the International Baccalaureate.

How many projects do I need to do for my DoE?
At bronze level, you need to do 4 days with the Green Team.
At silver level, you need to do 6 days with the Green Team including one weekend residential (which counts as 2 days).
At gold level, you need to do 10 days with the Green Team including one weekend residential (which counts as 2 days).
You can decide if you wish to attend our one day Sunday projects or weekend residentials, or a combination of them both.

How long do I need to volunteer for to complete my DoE?
At bronze level your projects need to be spread over more than 3 months.
At silver level your projects need to be spread over more than 6 months.
At gold level your projects need to be spread over more than 12 months.
You do not need to spread your projects evenly, but you must meet the minimum time requirements.

I have completed my days for DoE, how to I get my Award section signed off?
Once you have completed your last project please email kate@greenteam.org.uk who will then write your online assessors report.  We aim to do this within 10 days of your email.

I’d like to book more projects, how do I go about this?
If your details have not changed, we only need one booking form per calendar year. To book further projects, simply email kate@greenteam.org.uk and send in your payment to confirm your booking.  We aim to confirm your booking by email within 10 days of receiving your payment.

Can I pay by BACS?
Yes, please email kate@greenteam.org.uk for bank details.

I’m booked onto projects with the Green Team, what do I need to bring?
All specialist equipment is provided by the Green Team, Generally you will need to bring warm outdoor clothes, a packed lunch and drink to days. For overnight residentials you will also need a small overnight bag of personal things and sometimes a sleeping bag. You will receive a kit list prior to each project.

Will I receive any further information prior to a project?
Yes, you will receive further information by email on the Monday evening before each project. It is therefore important that we have a working email address for you.  This will give further details of what you will be doing, where you will be going, what to bring and emergency contact information.

I need to cancel a project, can I have a refund?
Yes, please let us know if you cannot make a project. We require at least 7 days notice of cancellation so that your place can be offered to someone on the waiting list. You can then request a full refund, a place on an alternative project, or your project fees can be transferred over to a project in the future.